This Privacy Policy sets out how Magnitude Quantity Surveyors Ltd uses and protects any identifiable information it collects. Magnitude collects and uses information about individuals which includes clients, suppliers, consultants, employees, and any other people the company has a relationship with.

We are committed to ensuring your privacy is protected and therefore any identifiable information provided will only be used in accordance with this Privacy Policy.

What information do we collect?

We collect information from you when you register on our site, instruct an order, subscribe to our newsletter, share your details on the phone or face to face, respond to a survey, request a call-back or when seeking employment opportunities. We may also collect personal data through other methods, including but not limited to business cards, business networking events and social media communications.

When enquiring or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

Google, as a third-party vendor, uses cookies to serve ads on your site.

Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We use Pipedrive, a Customer Relationship Management System, to store the data relating to any enquiries whether that be online, over the phone or discussed directly with a colleague, information on the products and services requested, and information about you, your business and related projects e.g., names, phone numbers, job titles, email addresses and physical addresses. This information is also shared with other internal systems to manage projects; primarily Asana and Everhour along with Xero which is used for quoting and invoicing. All platforms have their own privacy policies which are linked: Pipedrive, Asana, Everhour, Xero.

We also have a live chat function on the site through Data recorded via live chat is held on the live chat platform provided by privacy policy is available here. Your live chat communication can only be seen by specified live chat operators in our administration department. Please note that an operator can see what you type into live chat as you type it and before you press ‘enter’. Our preference is that you do not share sensitive or personal information via live chat. If it becomes necessary to share sensitive information, we will request alternative contact details.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To provide the services instructed by you
  • To recommend services that we believe will be of interest to you
  • To personalise your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To administer a promotion, survey, or other site feature
  • To process quotations, invoices, and payments
  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to the services instructed by you, in addition to receiving occasional company news, updates, related product or service information, etc.

If you consent to receive email updates or we have assessed your legitimate interest, we may send you email communications.

We use third party providers to deliver our company news, updates, and service information primarily through Pipedive and previously through MailChimp. We gather statistics around email opening and clicks using industry standard technologies to assist us in monitoring and improving our email updates. Please see individual privacy policies which are linked: Pipedrive and Mailchimp.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorised with special access rights to our systems and are required to keep the information confidential.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, servicing you or delivering our newsletter, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Data retention periods

We will keep your personal information only for as long as necessary to administer our services, employment obligations or other regulatory and legal requirements and will securely destroy it when no longer needed.

Online privacy policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you are consenting to the processing of your information by us in accordance with this privacy policy.

Changes to our privacy policy

We regularly review this policy, and the latest version will be available from our website

Contacting us

If there are any questions regarding this privacy policy, you may contact us at [email protected].